About Handmade Items All items in our store are handmade one by one. Slight variations or small handmade marks may occur due to the nature of handcrafting. These are not defects, but part of the unique charm of a handmade item.
Returns and Exchanges As this is a made-to-order custom product, returns and exchanges are not accepted in principle. In the rare case that a return must be handled for a special reason, a 40% fee will be deducted to cover labor and material costs already incurred.
Production and Shipping Production time is generally around 7 days after the order is placed. After shipment from China, delivery usually takes around 2 weeks, though the exact time may vary depending on the destination.
Unboxing Advice To help confirm whether any damage occurred during shipping, we recommend recording a continuous video from the start to the end of the unboxing process. If you receive a product with any issue, please contact us as soon as possible with the full unboxing video.
